SPECIFICATIONS

Why Are There So Many Short Hairs?

1. Unlike tape-in hair or keratin hair which can be fixed at the root of the hair with glue, the fixing method of Feather hair extensions is to tie one hair to a cotton string,
so one hair will be folded in two.
2. For example, to get 24-inch hair extensions, the factory needs to use 26 inches of raw materials. Then, about 2 inches of hair are folded into short hair.
If we cut off this short hair, the hair extension cannot be well fixed, and hair extensions will easily shed.
3. If you are still concerned about this issue, please pay with caution.
Thank you.
Can This Hair Be Straightened, Curled?
Yes, the hair is real human hair so it can be straightened or curled, but please don't do it too frequently if you want hair with a longer lifetime. If you restyle it every day, the lifetime may be 4-8 weeks and hair ends will be very dry.
Free Hair Color Matching
The best way to choose your hair color should be determined by your hair ends.
For Accurate Color Matching, please do the following:
1. Take a no-filter photo of your full hair in the daytime, near the window, using the original camera of the phone.
2. Show us a hair model for the hair you hope to have.
3. We will show you real hair photos & Videos taken by iPhone in our workplace or send you reference pictures of other buyers.
4. We cannot ensure the color matching will be 100% accurate, but we will do our best to make the color as similar as possible.

How To Do HAIR CARE Every Day?

1. Wash the hair 1-2 times each week. (For tape-in hair, please don’t wash hair within 48 hours after the 1st installment)
2. Wash with warm water, use a mild or weak acid shampoo.
3. Avoid letting shampoos touch the tape glue.

Aliexpress Standard Shipping

As usual, it takes 15-60 days. If your city is in a remote area, it may take more days. After the package arrives in your country, Aliexpress Standard Shipping will hand the packages to your local post office. So the estimated delivery time depends on the efficiency of your local post office, please be patient or call the postman for earlier delivery.

Fast Shipping Choice Available

We can also offer Fast shipping as another shipping choice, 4-7 Working Days Except for Holidays with a shipping fee.
Even if the shipping cost needs to be paid, your package is safer and the estimated delivery time is exact.

Please Ensure Your Address Is Safe and Valid

In order to ensure that your package can arrive safely, please make sure that there is no problem with your address before placing an order. A P.O. Box address is very easy for a package to be lost. If you use a P.O. Box address, and the package shows that it is signed, lost, or stolen, then AliExpress will not give you a refund for the dispute. Please do not uninstall the app before receiving the goods, and check the latest status of the package in time to contact the post office or courier company in time.
Is This Human Hair?
1. MRSHAIR has opened this store on Aliexpress for over 12 years and only sells 100% human hair. We have over 87k fans already and it's not possible to ruin our brand by fooling clients.
2. About hair material, it's 100% human hair. Exactly to say, it's not "natural hair". That's because all the light colors are bleached colors based on natural black color hair. And the hair material comes from Asian people's hair donors. So it's also the reason why this hair cannot be bleached again.

How to Identify Human Hair and Synthetic Hair?

--Firstly, get ready for a lighter and a little strand of hair (at least 10 hairs).
--Then, burn the end of the hair for 3 seconds.

********Human Hair********

---Burns very quickly, and it smells like a burst of fragrance.
---When the lighter is moved away, the fire will be extinguished immediately.
---After burning, it easily turns to ashes.
********Synthetic Hair********
---Smells like burning plastic, very pungent, and there is black smoke when it is burning.
---When the lighter is moved away, the hair will continue to burn for several seconds.
---After burning, it forms small lumps.
Why does the real hair color look different from the description?
Monitor Reason: Because the colors on the monitors of different mobile phones and computers are different, we will use the displays of Apple mobile phones and computers as the standard, and try to show the pictures of the products as true as possible. But even so, we cannot guarantee that the color of your hair after receipt will be exactly the same as when you purchased it.
Why Does The Hair Color I Ordered This Time Look Different From The Last Same Hair Order?
It's normal.
If you buy more than two hairs of the same size in one order, the hair you received may be the same color. But if you buy new hair with the same color after more than 3 months, or buy a different size of hair at one time, there may be a color difference. Because the factory will dye according to the standard color card we provide, but because of the hair products and dyeing batch, the factory can only guarantee that the color of the same length of hair dyed in a dyeing vat within a production time is exactly the same. In addition to this situation, there may be color differences for hair of different sizes. This is a normal production process, please understand. But please don't worry, the factory will ensure the color difference will not be obvious. If you are still worried about this issue, please let us show you the latest hair color before each purchase so that you can decide to pay or not.

Can I Return Goods If I Don't Like The Order?

Yes, you can return your hair within 15 days after you receive it.
If your order is with "Free Return".
Contact us, we will send you a link for getting an Aliexpress standard shipping label; you just need to follow the steps.
You can also click this link for the free return policy:
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Help Center: https://service.aliexpress.com/page/knowledge?pageId=37&language=en&spm=a311a.7996332.0.0
If your order is not with the "Free Return" service, please keep the hair in its original state and contact us in time. We will send you the return shipping address. Except for quality problems, if the buyer returns and refunds, the shipping cost needs to be paid by the buyer. We will extend the processing time for your order, and after the package arrives, we will refund all your money.