About privacy
To protect your privacy, there are no sensitive words such as pornographic text and pictures on the packaging. If you require otherwise, please contact customer service.
Dear customers, please note:
We are not responsible for any customs duty or import tax; these charges are not included in the item price and shipping cost.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We’re not responsible for any accident, delays, or other issues during delivery.
We normally mark your item as "Plastic Accessory" or “children's toys” or “fitness equipment”.
Warranty & Return Policy:
Usually, items are not defective; they are 100% brand new, and we check them carefully before shipping.
Please send back defective items within 3 days after receiving them; we will send you new ones, but you have to pay the shipping cost, or a refund will be given as money back.
-The warranty does not include: accident, human fault, or improper use.
We will send out orders within 5 working days. The delivery time will vary according to different countries and will be affected by weather, public holidays, and so on. If an order is not received within the declared time, please contact us.
What to do if you encounter a product problem:
Please use the product according to the product manual first; if you still cannot use it, please contact customer service in time. Please do not open a dispute arbitrarily; we believe communication is much better than dispute.
About Working Time
Due to time difference, there will be a delay in communication, but messages will be replied to within one working day, please be patient.
Feedback:
All products are 100% original NEW and tested before shipment.
1. Your satisfaction is our pursuit. So if there is anything that makes you unsatisfied (including our product and service, or other things), please contact us to serve you again before you open a dispute. We will try our best to solve the problem for you.
2. If you are satisfied with our items and our service, please leave positive feedback (5 stars) for us; it is very important for us.
