You can contact us in the following ways:
WhatsApp: +8618589252597
e-mail: ae3@insneon.com
We will reply within 12 hours
Product name :3D Luminous Character
Emission color: White light，Warm white light
（If you need other luminous colors, please contact us）
Transformer: AC input 110V-240V, DC output 12V LED
strip :IPX4 waterproof LED strip, CE/ROHS certified, suitable for outdoor use
Service life: 100,000 hours (5-10 years)
Energy saving and environmental protection: light controller and timer can be used
Packaging engineering includes: Letter number/LED;
(We will provide one transformer with appropriate power according to the number of room numbers. If you need others, please contact us to order.)
(If you think it is short, measure your wall and note the length of the extension cord. Over 2 meters, $1 / meter);
(Metal mounting brackets are charged at $1 per number/letter, please contact us if necessary)
Once a custom service order is placed, no refund is supported.
PVC panel not included. About the installation question, because each installation environment is different.
Therefore, if you encounter any problems during the installation process, please feel free to contact customer service.
We're gonna help you figure this out.
Q&A
1.How to contact you if I have special requirement?
Our factory support customization, you could leave us messages online, or by email ae3@insneon.com, or +8618589252597(Whats app & We chat).
2. How long to get the sign?
Our factory have the best lead time, 1-15 days for production, then 10-25 days for free shipping. If need expedited shipping(3-7 days), please consult us the extra freight cost.
3.Standard plug for any country?
Yes, we have US plug, UK plug, AU plug and EU plug available.
4.What’s the warranty?
Our LED Luminous character are made of high quality LED and materials, we provide 2 years’ warranty. During the warranty time, if any quality problem we will fix it or even replace for you free.
5.If accept return or cancellation after order?
All our Luminous character are made to order, it can’t be canceled or return after order. Kindly please make sure the package its without broken before sign the collection, otherwise please complaint with courier face to face so that the express company make the compensation.
6.If I order again, or introduce to friends, can I have bonus?
Yes, if you order again, or if you introduce to friends, both of you and your friends could get bonus.
7.If we have installation or colors queries, how to contact you?
Colors maybe a little difference as the camera and display issue. Any installation or other queries, welcome to leave us online messages at any time, or contact us via email ae3@insneon.com, or contact us by +8618589252597(Whats app & We chat).
