Description
SPECIFICATIONS
Brand Name: NONE
Certification: CE
High-concerned chemical: None
Is Electric: no
Material: PVC
Model Number: NB-ISP039-2
Origin: Mainland China
Recommend Age: 0-3Y,3-6Y,6-12Y,14+y
Name：Pet Inflatable Pool
Material: PVC
Accessories: Air Pump,storage bag,ropes,sandbags,repair kit
Technics: double stitching everywhere, with fourfold stitching at bottom stress point by the best stitch sewing machine.
Customization: Size+Color+LOGO+Design can be customized.
Usage: It can also be used for home party,rental business, outdoor entertainment or other commercial business.
Delivery Time: 7 days working after placing the order
Transportation Time: Around 7days normally (We offer flexible shipping (express, air/sea freight) based on your order details and urgency. Post confirmation, our team recommends the best method (cost & speed) and shares real-time tracking.
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Warraty&Life Span: 1 years or above for usage.
Q: Can you customize or print my logo on the product?
A: Absolutely! We offer full customization for all our products to meet your specific needs, covering not only logo printing but also adjustments to shape, size, and color. For logo printing, please provide your logo files in high-resolution formats like CDR or AI—this ensures the printed logo maintains clarity and accuracy. If you need assistance with logo format adjustment, our design team can also offer basic support.
Q: How can I ship the goods?
A: We provide flexible shipping options tailored to your order quantity, weight, and delivery urgency, including express services (DHL, UPS, FedEx), air freight, and sea freight. After you confirm the order, our logistics team will evaluate factors like cost-effectiveness and delivery speed, then recommend the most suitable shipping method for you. We’ll also share real-time logistics tracking information so you can monitor the goods’ status.
Q: Do your products have warranty? What if it gets damaged?
A: All our products come with a 1-year warranty from the date of delivery. To ensure quality, every product undergoes strict inspections—from raw material incoming checks to pre-shipment testing—so the risk of defects is very low. If overseas orders encounter product damage (e.g., due to transportation), returning the goods is usually inconvenient. In such cases, we will send free repair kits (including matching materials, glue, and simple repair instructions) to you via express. If the damage is severe and cannot be repaired by the kit, we can negotiate a solution like partial replacement based on the damage situation.
Q: How do I pay?
A: We support multiple secure payment methods for your convenience:
Alibaba Trade Assurance: This provides transaction protection, ensuring your payment is released to us only after you confirm receipt of qualified goods.
T/T (Telegraphic Transfer): You can transfer funds directly to our designated bank account; we recommend a 50% deposit before production and the remaining 50% before shipment.
Western Union: Suitable for small-amount payments, with fast transfer speed and low handling fees.
Our sales team will provide detailed payment guidelines (e.g., bank information, payment links) after you confirm the order.
Q: What does the product contain?
A: Each product package includes:
1 x Inflatable game (the main product, as per your order specifications).
1 x Hair dryer (specialized for inflating the product, with adjustable wind speed to avoid over-inflation).
1 x Repair kit (containing same-color patch materials, high-strength glue, and a small brush for easy application—enough for 2-3 minor repairs).
We also include a user manual with instructions on inflation, deflation, daily maintenance, and basic repair.
Q: What is the delivery time?
A: The delivery time varies based on your order quantity and whether customization is required:
For standard products (no special customization) with 1-3 units: Delivery can be completed within 5-15 working days (including production and pre-shipment inspection).
For large-quantity orders (over 10 units) or products with complex customization (e.g., unique shapes, multi-color printing): The production cycle may extend to 15-25 working days.
After you place the order, we will send a detailed production schedule to you, and update you on the progress (e.g., "production started," "ready for inspection") every 3-5 working days.
Q: Can I modify my order (e.g., change color, adjust quantity) after paying the deposit?
A: Order modifications are acceptable only if we haven’t started production. If you need to make changes, please contact our sales team within 24 hours of paying the deposit—we can adjust details like color, logo position, or quantity (within a ±20% range of the original order) without extra fees. If production has already started (e.g., materials have been cut, logo printing has begun), modifying the order may incur additional costs (e.g., re-purchasing materials), and we will inform you of the specific extra fee before proceeding.
Q: How should I store the inflatable game when it’s not in use?
A: When storing the inflatable game, please first deflate it completely (use the hair dryer’s deflate function or open the air valve to let air out naturally), then wipe the surface dry with a clean cloth to avoid mold growth. Fold it neatly (avoid sharp creases) and store it in a cool, dry, and well-ventilated place—do not store it in direct sunlight or damp areas, and keep it away from sharp objects (e.g., scissors, nails) to prevent punctures. Following this method can extend the product’s service life to 3-5 years.
Q: If I have a complaint or suggestion about the product, how can I reach out?
A: We value your feedback! If you have any complaints, suggestions, or questions about the product, you can contact our after-sales team via:
Email: nairbagx@gmail.com (we reply within 12 working hours).
WhatsApp/WeChat: [yourcontactnumber] (available 9:00-18:00 GMT+8 for real-time communication).
When contacting us, please provide your order number and relevant photos/videos (if it’s a product issue) so we can quickly understand the situation and provide a solution. We aim to resolve all after-sales issues within 3 working days to ensure your satisfaction.
